Frequently Asked Questions

Are your perfumes authentic?

Yes. We aim to provide genuine fragrances sourced through trusted suppliers and distributors. Product packaging may occasionally vary due to manufacturer updates.

Do you ship within the United States?

Yes. We currently ship to customers across the United States.

How much does shipping cost?

We offer Free Standard Shipping on eligible U.S. orders.

How long does delivery take?

Estimated delivery time is 3–5 business days.

Delivery times may occasionally vary due to weekends, holidays, weather, carrier delays, or other circumstances outside our control.

Will I receive tracking information?

Yes. Once your order has been dispatched, tracking information will be provided when available.

What currency are your prices shown in?

All prices on vitobag.online are displayed in USD ($) unless otherwise stated.

What payment methods do you accept?

We accept the secure payment methods shown during Shopify checkout, which may include major credit/debit cards and supported digital wallets.

Can I return a perfume?

Eligible products may be returned within 14 days of delivery.

To qualify for a standard return, the fragrance must normally be unused, unopened, and in its original packaging with seals intact.

Can I return an opened or sprayed fragrance?

Opened, sprayed, used, or unsealed fragrances are generally not eligible for return due to hygiene and product-integrity reasons.

This does not apply if your product arrived damaged, defective, leaking, or incorrect.

What should I do if my order arrives damaged?

Please contact our customer support team as soon as possible and provide:

• Your order number

• Clear photos of the damaged item

• Photos of the packaging

• A brief description of the issue

We will review the issue and provide an appropriate resolution.

What if I receive the wrong perfume?

Contact us with your order number and clear photos of the product you received. Once verified, we will assist you with the appropriate replacement or refund process.

Can I cancel my order?

Yes, you can request cancellation before your order has been processed or dispatched.

Contact us as soon as possible after placing your order. Once an order has shipped, it may need to follow our regular return process.

Can I change my shipping address after ordering?

Please contact us immediately if you entered an incorrect shipping address.

We may be able to update the address before fulfillment, but we cannot guarantee changes after the order has been processed or dispatched.

Do fragrance bottles always look exactly like the photos?

We make every effort to display products accurately. Manufacturers may occasionally update packaging, labels, boxes, or bottle presentation without changing the fragrance itself.

How can I choose the right fragrance?

We recommend reviewing the fragrance notes, scent family, concentration, size, and product description before ordering.

Fragrance preference, longevity, and projection can vary depending on skin type, application, weather, and individual perception.

Do you sell men's and women's fragrances?

Our store may offer a selection of men's, women's, and unisex fragrances, depending on current availability.

Do you offer designer and niche fragrances?

Yes. Our collection may include designer, niche, and other premium fragrance selections depending on available inventory.

How do I contact customer support?

You can contact us through the Contact Us page on vitobag.online.

Business Address:
VitoBag
13 Freeland Park
Wareham Road
Poole, BH16 6FH
United Kingdom