Terms & Conditions

These Terms & Conditions govern your use of vitobag.online and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Online Store Terms

You may use our website only for lawful purposes.

You agree not to:

• Use our website for fraudulent or unlawful activities

• Attempt unauthorized access to our website or systems

• Submit false or misleading information

• Interfere with the security or operation of our store

• Copy or misuse website content without permission

2. Products and Product Information

We aim to display product descriptions, fragrance details, sizes, images, and pricing as accurately as possible.

Actual product packaging, color, presentation, or manufacturer design may occasionally vary from images due to packaging updates or photography.

Please review the product description carefully before placing an order.

3. Fragrance Preferences

Fragrance performance, scent perception, longevity, and projection can vary depending on factors such as skin type, environment, application, and individual preference.

Personal dislike of a fragrance after opening or using the product does not automatically qualify the item for a return.

Please review our Return & Refund Policy before opening your product.

4. Pricing and Currency

Prices displayed on our website are shown in USD ($) unless otherwise stated.

We reserve the right to update prices, promotions, discounts, or product information at any time.

The price confirmed at checkout will apply to your order.

5. Orders

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that an order has been dispatched.

We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving:

• Payment authorization issues

• Suspected fraud

• Incorrect pricing

• Inventory errors

• Incorrect customer information

• Product availability issues

If we cancel a paid order, an appropriate refund will be issued to the original payment method.

6. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods will be displayed securely during checkout.

Payment transactions may be handled by Shopify and third-party payment providers.

7. Shipping

We currently serve customers in the United States.

We offer Free Standard Shipping on eligible orders.

Our estimated delivery timeframe is:

3–5 Business Days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete details.

8. Returns and Refunds

Eligible return requests must generally be made within 14 days of delivery.

Perfumes must remain unused, unopened, and in their original condition and packaging unless the product arrived damaged, defective, leaking, or incorrect.

Opened, sprayed, or used fragrances may not be eligible for return for hygiene and product-integrity reasons.

Please review our Return & Refund Policy for complete conditions.

9. Order Cancellations

If you would like to cancel your order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched.

10. Incorrect Information

You are responsible for providing accurate billing, shipping, contact, and payment information.

We may not be responsible for delays or failed deliveries caused by incorrect information supplied during checkout.

11. Promotions and Discount Codes

Discount codes and promotional offers:

• May have expiration dates

• May apply only to selected products

• May not be combined unless specifically stated

• May be withdrawn or changed where permitted

Promotional terms displayed at the time of the offer will apply.

12. Intellectual Property

Unless otherwise stated, the website design, written content, graphics, branding, and other original materials on vitobag.online may not be copied, reproduced, distributed, or commercially used without authorization.

Third-party trademarks and brand names remain the property of their respective owners.

13. Third-Party Services

Our website may use third-party services including Shopify, payment processors, shipping carriers, analytics providers, and other technology partners.

Your use of certain third-party services may also be subject to their respective terms and policies.

14. Website Availability

We aim to keep our website available and accurate, but we cannot guarantee uninterrupted or error-free access at all times.

We may update, modify, suspend, or maintain parts of the website when necessary.

15. Limitation of Liability

To the extent permitted by applicable law, VitoBag will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected and processed.

17. Changes to These Terms

We may update these Terms & Conditions when necessary to reflect changes in our business, services, or legal requirements.

The latest version will be published on this page.

18. Contact Information

If you have questions regarding these Terms & Conditions, please contact us using the customer support information displayed on vitobag.online.

Business Address:
VitoBag
13 Freeland Park
Wareham Road
Poole, BH16 6FH
United Kingdom