Return & Refund Policy

At VitoBag, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 14 days of receiving your order.

• The item must be unused, unopened, and in its original condition.

• Perfume bottles, boxes, seals, protective wrapping, and original packaging must be intact.

• The item must be returned with all original accessories, labels, and packaging.

• Proof of purchase or order number may be required.

For hygiene, safety, and product integrity reasons, opened, sprayed, used, damaged, or unsealed fragrances cannot normally be returned, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, leaking, or you received the wrong product, contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

Once reviewed, we will provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

We cannot accept returns for:

• Opened or used perfumes

• Products with broken or removed seals

• Items damaged after delivery due to misuse

• Items returned without their original packaging

• Gift cards

• Final-sale or non-returnable products where clearly stated on the product page

Your statutory rights are not affected where applicable.

Return Process

Before sending any item back, please contact our customer support team to request return instructions.

Do not send a return without prior authorization, as this may delay the processing of your return.

Once your return is approved, we will provide the appropriate return instructions.

Return Shipping Costs

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we will provide an appropriate return solution at no additional cost to you.

For returns due to a change of mind or personal preference, return shipping costs may be the responsibility of the customer unless otherwise stated.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card provider, or payment service to post the refund to your account.

Original shipping charges, where applicable, may not be refundable unless the order was incorrect, defective, or damaged.

Exchanges

If you would like a different fragrance or product, please contact us. Depending on availability and the condition of the original item, we will advise you on the available options.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation and may need to follow our standard return process.

Contact Us

For questions about returns or refunds, please contact our customer support team through the contact details provided on our website.

Business Address:
13 Freeland Park
Wareham Road
Poole, BH16 6FH
United Kingdom