Shipping Policy

At VitoBag, we aim to provide a reliable and straightforward delivery experience for our customers.

Shipping Coverage

We currently ship orders to customers across the United States.

Shipping Cost

We offer Free Standard Shipping on eligible orders within the United States.

There are no hidden standard shipping charges added at checkout unless a different shipping option is specifically selected or stated.

Order Processing

Orders are typically processed before shipment during business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Delivery Time

Our estimated delivery timeframe is:

3–5 Business Days

Delivery times are estimates and may vary slightly due to carrier delays, weather conditions, high order volumes, holidays, or circumstances outside our control.

Order Tracking

Once your order has been shipped, tracking information will be provided when available.

You can use your tracking details to monitor the progress of your shipment.

Please allow some time for the shipping carrier to activate or update tracking information after dispatch.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number.

We will review the shipment status and assist you with the appropriate next steps.

Damaged Packages

Please inspect your package upon delivery.

If your perfume arrives damaged, leaking, defective, or incorrect, contact us promptly and provide your order number along with clear photos of the product and packaging.

We will review the issue and provide an appropriate resolution.

Delivery Responsibility

Once a shipment is marked as delivered by the carrier, customers should first check the delivery location, household members, neighbors, and any safe delivery areas.

If you still cannot locate the package, please contact us so we can assist with the carrier investigation where applicable.

Business Address

VitoBag
13 Freeland Park
Wareham Road
Poole, BH16 6FH
United Kingdom

For any shipping-related questions, please contact us through the customer support details provided on our website.